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How to help someone in crisis:
By being available, aware, and ready to listen, you can play an important role in helping an individual regain the emotional balance needed to cope and get back on track. You can approach the individual privately and offer to listen. Give the person you undivided attention. Listen and don't judge. Brainstorm possible solutions. Avoid telling the person what to do. Express your concern. Let the person talk. Give hope. Suggest - resources, family, and friends.
Be clear about your boundaries by maintaining respect for the individual and the nature of your relationship. If you are a peer, express your concern as a friend.
Referral to the Counseling department () is very appropriate when any of the following is happening:
- The problem is more serious than you fell comfortable handling
- You are very busy, stressed, or unable to effectively listen
- you have helped as much as you can and further assistance is needed
- You think your own feelings will interfere with your objectivity
- He or she admits there is a problem, but doesn't want to talk to you about it
- He or she asks for more information or help than you can provide